Refund policy

Refund Policy

At Lorenco, we’re committed to making sure every customer is taken care of.

Due to the nature of our products, we do not offer refunds once an order has been processed and shipped.

However, we will gladly assist in the following cases:

- The item arrives damaged  
- The wrong item was received  
- The order was not delivered  

If you experience any of the above, please contact us within 7 days of receiving your order.

To request assistance, email us at:
lorencommercellc@gmail.com

Please include:
- Order number  
- Reason for request  
- Photo/video of the issue  

Once reviewed, we will either send a replacement or issue a refund if applicable.

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Returns

We currently do not offer free returns.

If a return is approved, the customer is responsible for return shipping costs.

Returned items must be:
- Unused and in original condition  
- In original packaging  

We reserve the right to refuse returns that do not meet these conditions.

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Order Cancellations

Orders are processed quickly after being placed.

For this reason, cancellations or changes may not be possible once the order is confirmed.

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Shipping & Delivery

Orders may ship from international warehouses.

Delivery times may vary depending on location and carrier delays.

Tracking information will be provided once your order ships.

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If you have any questions, feel free to reach out — we’re here to help.

Lorenco Support Team