Shipping policy
Shipping Policy
We aim to make your shopping experience as smooth as possible.
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Processing Time
Orders are processed within 1–2 business days.
Please note that orders placed on weekends or holidays may take slightly longer to process.
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Shipping Time
Once your order has been processed, delivery typically takes 7–15 business days depending on your location.
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Tracking
You will receive a tracking number via email once your order has been shipped.
Please allow 24–48 hours for tracking updates to appear.
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Shipping Costs
We offer free shipping on all orders.
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Delays
In some cases, delivery may take longer due to high demand, carrier delays, or customs processing.
These delays are outside of our control, but we will always do our best to keep you informed.
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Wrong Address Disclaimer
Please make sure all shipping information is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
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Lost or Stolen Packages
Lorenco is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
If you experience any issues, please contact us, and we will do our best to assist you.
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Contact
If you have any questions, feel free to reach out:
lorencommercellc@gmail.com
Lorenco Support Team